�� �^ �� �� �D ��


�� �� �� - �� ��
 
�� �� �� �y �� �x �� �z �t ��
�� �� �� �c �G �� �� �� �y �� �T �� �� �� �q


�� �� �� �y �� �T �� �� �� �q ("�� �� �� �y ") �} �o �� �� �x �� �y �� �z �t �� (WMS)�� �X �� �w �� �z �M �} �� �� �� �W �� �x �� �� �� �N , �q �L �Y �� �� �W �w �s �H �� �B �q �� �f �� �M �q �� �l �� �� �\ �� , �� �j �� �� �� �� �� �� �� �� �� �� �� �q �M �� �� �v �� �� �s �q �l �� �y �A �� �C


�� WMS�� �S �I �� �z �L �� �X �� �� �� �z �B �} �� �� �� �W �� �x �M PalmTM�x �W �q �� �A �� �� �Y �� �H �� �H �K �x �� �� �� �� �� �z (SCM)�� �� �{ �� �y �C �b "�� �� �[ �W �� "�� �� �y �� �X �� �� �W �A �� WMS �t �� �� �w �� B2B2C�� �� �� �� �B �z �� �H �U �p �f �~ �� �� �T �s �� �t �e �C �z �L �� �X �� �R �q �� �� �� �� �� �A WMS�� �� �� �O �� �� �� �w �D �n �� �{ �� �� (KPI)�M �� �� �B �@ �y �{ (SOP)�A �H �� �� �� �� �� �� �B �� �q , �F �� �W �[ �� �J �B �� �� �� �B �} �� �� �P �� �� �y �� �� �C

�@ �� �j �� �� �� �@ �a �� �� �� �u �� �A �� �b �� �� �B �x �_ �B �W �� �M �s �{ �g �� �� �z �t �e �� �� �� �� �T �� �� �y �� �q (3PL)�A �H �� �� �� �� �� �` �� �� �� �� �� �y �w �� �\ �a �� �� �� WMS�t �� �� �� �� �� �� �� �� �q �l �� �T �� �O �� �� �� �� �� �y (5PL)�A �� �� �� �� �C












�� �f �e �� �| �� �y :


� �u �@ �� �\ �� �� �� �� �� �x ...�z �L ERP�B CRM�A �� �� �� �� �� �Q �a �� �� �� �y �� �{ �A �� �U �f �E �� �q �� �W �� �A �� �O �u �} �� �B �@ �u �� �C �v




�� �T �� �� �� �V �� �N �� - �� �� ��
�� �� �� �� �u �� ��